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PRIVACY POLICY, SECURITY AND TERMS

Last Updated: January 02, 2025

This privacy notice discloses the privacy practices for https://www.tactivegearsolutions.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:

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  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.

  2. What choices are available to you regarding the use of your data.

  3. The security procedures in place to protect the misuse of your information.

  4. How you can correct any inaccuracies in the information.

 
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We are the sole owners of all information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about promotions, new products or services, or changes to this privacy policy.

 
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You may opt out of any future contact from us at any time. You can do the following at any time by contacting us via the email address below:

  • See what data we have about you, if any.

  • Change/correct any data we have about you.

  • Have us delete any data we have about you.

  • Express any concern you have about our use of your data.

 
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We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

 

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

 

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email.

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Please review these basic terms for use of www.tactivegearsolutions.com and its related sites (collectively, the “Website” or “Websites”). By using the Website, you agree to follow and be bound by these Terms of Use (collectively, the “Terms”). If you do not agree with any of these Terms, please do not use the Websites. We may change these Terms any time. By using the Website after a change, you agree to follow and be bound by the Terms as changed. Accordingly, please review these Terms regularly. Throughout these Terms, “Tactive Gear Solutions”, “we”, “us”, and “our” refer to Tactive Gear Solutions, Inc. and its parents, subsidiaries, and its affiliated entities.

 

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  1. Pricing and Availability
    All prices are shown in U.S. dollars; taxes, shipping and handling charges are additional. All items are subject to availability and we reserve the right to impose quantity limits on any order, to reject all or part of an order and to discontinue products or services without notice, even if you have already placed your order. All prices are subject to change without notice and you agree that taxes may be adjusted from the amount shown on the billing screens. Several factors may cause this, such as variances between processor programs and changes in tax rates.

    1. How We Calculate Sales Tax
      As a national retailer, Tactive Gear Solutions is required to charge applicable state and local sales tax on orders shipped to states where we have a physical presence, which includes distribution centers, operating stores and/or new stores under construction.

    2. In states in which Tactive Gear Solutions does not have a physical presence, we may be required to charge applicable state and local sales tax on orders shipped if required to do so under state and/or local tax laws.
      Some taxing authorities also require the taxable amount to include any shipping and handling charges, while others charge sales tax only on merchandise. We are required to follow the rules of each state.
      - Taxes that appear in your online order confirmation are estimated, the actual taxes charged to your credit card will be calculated based on the applicable state and local sales taxes when your order is shipped.

  2. Errors
    We attempt to be as accurate as possible and to eliminate errors on the websites; however, we do not warrant that any product, service, description, photograph, pricing or other information is accurate, complete, reliable, current or error-free. In the event of an error—whether on the websites, in an order confirmation, in processing an order, in delivering a product or service or otherwise—we reserve the right to correct such error and to revise your order accordingly if necessary (including charging the correct price) or to cancel the order and refund any amount charged. Your sole remedy in the event of such error is to cancel your order and obtain a refund

  3. Out of Stock Items; Backorders
    If the item you want is not listed on the "Shop/Product Page" Please check back later.

  4. Agreement to Conduct Transactions Electronically; Recording; Copies
    You agree that all of your transactions with or through the websites may, at our option, be conducted electronically from start to finish, and that any oral conversations may be recorded. If we decide to proceed non-electronically, those transactions will still be governed by the remainder of these Terms unless you enter into different terms provided by us. You are responsible to print or make an electronic copy of these Terms and any other contract or disclosure that we are required to provide to you.

  5. Shipping and Handling; No Export by You
    When we ship to you or per your directions, you agree to pay the shipping and any handling charges shown on the websites when your order is placed. We reserve the right to increase, decrease, add or eliminate charges from time to time and without prior notice, so you agree to check all charges before placing an order or signing up for a service. Generally, shipping is by standard ground delivery. Faster shipping times are available for an additional fee. Any shipping or handling charges may or may not reflect actual costs. All orders are shipment contracts, not destination contracts, including orders shipped to a Tactive Gear Solutions store for pick-up. Any shipping times shown on the websites are estimates only, actual delivery dates may vary. You agree that you will not obtain or direct shipment of product for export.

  6. Payment; Credit for Refunds
    Only valid credit cards or other payment method acceptable to us may be used and all refunds will be credited to the same card or, in our discretion, other payment method. By submitting your order, you represent and warrant that you are authorized to use the designated card or payment method and you authorize us to charge your order (including taxes, shipping, handling and any other amounts described on the websites) to that card or other payment method. If the card (or other payment method) cannot be verified, is invalid, or is not otherwise acceptable, your order may be suspended or cancelled automatically. Regarding "Your Account," you agree to keep all payment cards or other payment method information current, and you agree that we may submit charges for processing even if the card (or other method) has expired or changed by the time we submit it. You must resolve any problem we encounter in order to proceed with your order.

  7. Returns & Exchanges of Products
    Please see our Returns & Exchanges page for information regarding our policies for returning and/or exchanging your purchases. If you believe a product sold by Tactive Gear Solutions has a condition or defect that might make it unsafe, please email us as sales@tactivegearsolutions.com

  8. Complaints and Legal Notices
    All complaints and legal notices should be emailed to Tactive Gear Solutions, LLC., at sales@tactivegearsolutions.com. If a law requires us to accept legal notices via mail, email us at the above email to ask for the address intended for receipt of such notices.

  9. Warranty Information
    Tactive Gear Solutions warrants each product sold by Tactive Gear Solutions or its authorized dealers to be free of defects in materials or workmanship for as long as the original owner owns the product, or for the maximum period allowed by the laws of your jurisdiction, if less.
    Please see our Warranty Information page for full details including exclusions.

  10. Exclusive Remedy for Any Breach of Warranty; Limitation of Liability
    Your sole and exclusive remedy, and Tactive Gear Solutions's sole and exclusive liability, for any breach of warranty by Tactive Gear Solutions shall be your right to return the product within 30 days unopened and/or receive a refund, as provided in Tactive Gear Solutions Return Policy Guidelines.

  11. IN NO EVENT SHALL THE TACTIVE GEAR SOLUTIONS PARTIES BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS OR LOSS OF BUSINESS, EVEN IF THEY HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, NOR SHALL THE AGGREGATE LIABILITY OF THE TACTIVE GEAR SOLUTIONS PARTIES (JOINTLY), WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED), OR OTHER THEORY, ARISING OUT OF OR RELATING TO THESE TERMS OR THE PURCHASE OR USE OF ANY PRODUCTS OR SERVICES PURCHASED THROUGH THE SITES EXCEED THE PURCHASE PRICE OF THE PRODUCT OR SERVICE.
     

 

Intellectual Property

The Website and its entire contents, features, and functionality (including by not limited to all information, text, displays, images, icons, video, and audio, and the design, selection, and arrangement thereof), are owned by Tactive Gear Solutions. 

 

These Terms permit personal, non-commercial, use of the Website only. You are not authorized to reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material on our Website, unless otherwise permitted to do so by law or by written consent from Tactive Gear Solutions. Nothing in the Terms transfers to you any right, title or interest in any content on the Website, including any intellectual property or content of third parties included on the Website. You must not access or use any part of the Website, or materials available through the Website, for commercial purposes.

If you wish to use any material on the Website, please submit a request to the Legal Department using the “Contact Us” form found at www.tactivegearsolutions.com. Consent and/or permission can be granted or withheld at the sole discretion of Tactive Gear Solutions. Failure to respond to any request, does not constitute consent or permission.

 

Copyright and Usage of Content:

The copyrights and other rights to the materials on our Website, or other Tactive Gear Solutions owned or operated platforms (i.e. blogs, social media accounts, etc.), are owned by Tactive Gear Solutions. No further publication or commercial use may be made of these materials without the express written permission of Tactive Gear Solutions.

 

Copyright Infringement Complaints:

If you believe that your work has been improperly copied and posted on this Website, such that it constitutes infringement, please provide us with the following information: (1) name, address, telephone number, email address and an electronic or physical signature of the copyright owner or of the person authorized to act on his/her behalf; (2) a description of the copyrighted work that you claim has been infringed; (3) a description of where on the Website the material that you claim is infringing is located; (4) a written statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (5) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. These requirements must be followed to give Tactive Gear Solutions legally sufficient notice of infringement. Send copyright infringement complaints to our email: sales@tactivegearsolutions.com.

 

Website Contents and Technologies:

Tactive Gear Solutions does not provide the technologies used to build our Website and, therefore, we neither recommend nor endorse these technologies. Any information regarding identified technologies, including their capabilities, limitations, and applications, should be sought directly from their manufacturers. We hereby disclaim any rights to trademarks, service marks, trade names, logos, copyrights, patents, domain names, or other intellectual property interests of third parties. The downloading or export of software or technical data from this Website to any other jurisdiction may be a violation of the United States export laws and is strictly prohibited.

 

Submission Of Product Ideas Or Information:

Please see our Privacy Policy for general information regarding the use of this Website. With regard to the submission of information to Tactive Gear Solutions, please note that Tactive Gear Solutions does not want to receive confidential or proprietary information, including product ideas, from you through this Website or otherwise unless you have another written agreement with Tactive Gear Solutions related to the sharing of such information. Any information that Tactive Gear Solutions receives from you through this Website, must comply with all applicable federal, state, local and international laws and regulations, and, other than your personally-identifiable information that is encompassed by the terms of our Privacy Policy, will be deemed to be NON-CONFIDENTIAL and NON-PROPRIETARY. BY TRANSMITTING NON-CONFIDENTIAL AND/OR NON-PROPRIETARY INFORMATION VIA THIS WEBSITE OR OTHERWISE WITHOUT A WRITTEN AGREEMENT WITH TACTIVE GEAR SOLUTIONS RELATING TO YOUR SUBMISSION, YOU UNDERSTAND AND AGREE THAT TACTIVE GEAR SOLUTIONS MAY USE THAT INFORMATION FOR ANY PURPOSE WHATSOEVER WITHOUT OBLIGATION TO YOU.

 

User-Generated Content And Product Reviews:

We at Tactive Gear Solutions, welcome your comments and submissions regarding our company, products, Website, blog, and/or services, which might include personal information about you and your use of the Website or Tactive Gear Solutions products. Please review our Privacy Policy for more information.

 

As a condition to your submission of any comments, reviews, photos, or other material, including social media posts associated with hangtags related to Tactive Gear Solutions (“User-Generated Content”), you agree to grant Tactive Gear Solutions an irrevocable, royalty-free, worldwide, and non-exclusive license to use, reproduce, distribute, publish, display, and create derivative works of the User-Generated Content, in any media now or hereafter known. Tactive Gear Solutions may display your User-Generated Content for other users to see, together with your name and associated social media account profile, if applicable.

Tactive Gear Solutions may request to use or display the User-Generated Content you post on Facebook, Twitter, Instagram, or Pinterest by sending you a direct message. By responding to our message with ‘yes’, you grant us permission to use your User-Generated Content and agree to be bound by these Terms.

 

You understand, agree, represent and warrant that: 1) such User-Generated Content may be used on the Website and/or other Tactive Gear Solutions maintained websites, marketing materials, or social media pages; 2) you are 18 years of age or older and have the full power and authority to submit the User-Generated Content and grant the licenses herein; 3) the User-Generated Content will not violate anyone else's right, including copyright, trademark, privacy or other rights; and 4) your User-Generated Content complies with all applicable laws, rules and regulations, as well as any applicable third-party agreements, including without limitation Instagram, Facebook, Twitter, Pinterest, and Vine’s Terms of Use. You may not transmit any information that is or contains threatening, libelous, defamatory, scandalous, inflammatory, pornographic, profane, or otherwise unlawful, obscene or objectionable material, as determined by, and in the sole discretion of, Tactive Gear Solutions. You will be solely responsible for the content of any submissions you might make.

 

Tactive Gear Solutions has the right to remove or refuse to post any User-Generated Content for any or no reason, in its sole discretion. Tactive Gear Solutions cannot review all material before it is posted on the Website, or ensure prompt removal of objectionable material after it has been posted. Accordingly, Tactive Gear Solutions is not responsible or liable for the content or information that others post or transmit to the Website, for any error, defamation, libel, slander, omission, falsehood, obscenity, profanity or other objectionable material contained in any such information, or for the conduct of any Website user.

 

Product Information and Orders:

Products displayed on the Website can be delivered only in accordance with United States export laws and regulations. By placing your order with us, you are representing to us that you will comply with all applicable laws and that you are of legal age and, furthermore, you agree to hold us harmless from your failure to comply with these requirements.

Product pricing and availability are subject to change without notice. The display of product color will depend on your individual monitor and Tactive Gear Solutions cannot guarantee the accuracy of your monitor’s display.

All orders placed through the Website are subject to Tactive Gear Solutions’s acceptance. This means that Tactive Gear Solutions may refuse to accept or may cancel any order, whether or not the order has been confirmed, for any or no reason, and without liability to you or anyone else. If your credit card has already been charged for an order that is later cancelled, Tactive Gear Solutions will issue you a refund.

 

Links to Other Websites:

Any links contained on the Website to outside websites are provided only as a convenience. All use of outside links is at your sole risk. If you have any concerns regarding any outside site linked to or from the Website, please direct them to the owner or operator of the outside site. Tactive Gear Solutions is not responsible for any outside sites, services, or other materials linked to or from the Website, and we disclaim all liability for any injury you might experience by using such materials. You may not create hyperlinks to this Website, nor may you use any "framing" or similar techniques to enclose any portion of this Website without Tactive Gear Solutions prior written consent.

 

Disclaimer:

THE INFORMATION CONTAINED IN THIS WEBSITE IS PROVIDED TO YOU "AS IS," FOR YOUR INTERNAL INFORMATIONAL PURPOSES ONLY, WITHOUT ANY REPRESENTATION OR WARRANTY OF ACCURACY OR COMPLETENESS OF INFORMATION OR OTHER WARRANTY OF ANY KIND, INCLUDING ANY IMPLIED WARRANTY OF QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. IN NO EVENT WILL TACTIVE GEAR SOLUTIONS BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES FOR USE OF THIS WEBSITE OR RELIANCE UPON ANY INFORMATION OR MATERIAL ACCESSED VIA IT OR ANY OTHER HYPERLINKED WEBSITE INCLUDING, BUT NOT LIMITED TO, DAMAGES ARISING FROM LOSS OF PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA, EVEN IF TACTIVE GEAR SOLUTIONS IS EXPRESSLY ADVISED ABOUT THE POSSIBILITY OF SUCH DAMAGES, TO THE FULLEST EXTENT ALLOWABLE BY LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES AND REPRESENTATIONS, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. Additionally, Tactive Gear Solutions makes no representations or warranties whatsoever about any other website which you may choose to access through this Website. Links provided by Tactive Gear Solutions to such websites are provided solely for your convenience and should not be deemed to imply that Tactive Gear Solutions endorses those websites or any content therein.

 

Indemnification:

You agree to defend, indemnify and hold Tactive Gear Solutions (along with its directors, officers, employees, and agents) harmless from and against any claims, damages, costs, and expenses, including attorneys' fees, arising from or related to your use of the Website (including User-Generated Content) or your violation of any of these Terms.

 

Miscellaneous:

This Website is controlled and operated by Tactive Gear Solutions, from our offices in North Carolina. Unless otherwise specified, Tactive Gear Solutions displays this Website and its contents solely to market and promote products and services in the United States and make no claims as to its accessibility outside of the United States. Access to the Website may not be legal by certain persons or in certain countries. Should you choose to access the Website from outside of the United States, you do so at your own risk and are responsible for compliance with local laws.

 

These Terms shall be construed according to Nort hCarolina law, without regard to conflicts of laws. Any dispute arising under or relating to these Terms, the contents of the Website, the use of the Website, or products or services purchased using this Website, shall be resolved exclusively by the state and federal courts of the State of North Carolina. Your use of the Website constitutes your consent to the jurisdiction and venue of said courts with respect to any such dispute.

These Terms, together with the Privacy Policy, are the entire agreements between you and Tactive Gear Solutions relating to the Website or its contents. Any other agreements are superseded and have no force or effect.

 

Termination:

Your failure to comply with these Terms automatically revokes your authorization to use the Website and terminates any and all rights granted to you under the Terms. The restrictions, including restrictions with respect to its content, disclaimers, and liability limitations in these Terms shall continue to apply. Upon denial of access, you must promptly destroy all content downloaded or obtained from this Website, as well as all copies of content.

 

Promotions:

Tactive Gear Solutions Tactical reserves the right to cancel or make adjustments to any order placed online in order to comply with the promotion being offered. We will not charge any customer’s credit card an amount that is greater than the total checkout price. However, orders may be put on hold in order for a customer service representative to contact a customer for additional information necessary to complete an order. Offers may change at any time and are good only while supplies last, valid in the U.S. only on the tactivegearsolutions.com website. Promotions cannot be applied to previous orders placed.

 

Arbitration and Class Action Waiver:

NOTICE: PLEASE READ THIS SECTION OF THESE TERMS CAREFULLY. IT LIMITS CERTAIN RIGHTS, INCLUDE YOUR RIGHTS TO TRY CLAIMS IN COURT BEFORE A JUDGE OR JURY AND THE RIGHT TO BRING OR PARTICIPATE IN ANY CLASS, COLLECTIVE OR REPRESENTATIVE CLAIM OR ACTION.

  1. MANDATORY INFORMATION DISPUTE RESOLUTION: If you or Tactive Gear Solutions have a Claim (defined below), you and Tactive Gear Solutions agree to make a good faith effort to resolve it informally prior to initiating a formal arbitration proceeding. The party that intends to initiate an arbitration proceeding must first send a notice to the other party that describes the Claim. The notice must include the initiating party’s name and contact information (address, telephone number and email address) and a detailed description of (1) the nature and basis of the Claim, (2) proof of purchase or account if relevant to the dispute, and (3) the nature and basis of the relief sought with a detailed calculation. Your notice shall be sent by email to Tactive Gear Solutions, LLC., sales@tactivegearsolutions.com. You must personally sign the notice. Tactive Gear Solutions’s notice to you shall be sent to the most recent contact information we have on file for you.
    If requested by the party that receives the notice, the other party must personally participate in a telephone settlement conference (if a party is represented by counsel, counsel may also participate) to discuss the Claim. If the Claim is not resolved within sixty (60) days after receipt of the notice (which period can be extended by agreement of you and us), you or Tactive Gear Solutions may commence an arbitration proceeding consistent with the process set forth below. Compliance with and proceeding consistent with this informal dispute resolution process is a condition precedent to filing a demand for arbitration. The statute of limitations and any filing fee deadlines for a formal arbitration proceeding shall be tolled while the parties engage in this informal dispute resolution process. If the sufficiency of a notice or compliance with this informal dispute resolution process is at issue, it may be decided by a court at either party’s election and any arbitration proceeding shall be stayed pending resolution of the issue. A court of competent jurisdiction shall have the authority to enforce this condition precedent to arbitration, which includes the power to enjoin the filing or prosecution of a demand for arbitration.

  2. AGREEMENT TO ARBITRATION: If we are unable to resolve a Claim through the mandatory informal dispute resolution process, you and Tactive Gear Solutions agree that, except as set forth below, all Claims between you and Tactive Gear Solutions will be resolved by binding arbitration, rather than court. ARBITRATION MEANS THAT YOU WILL NOT HAVE, AND YOU WAIVE THE RIGHT TO, A JUDGE OR JURY TO DECIDE YOUR CLAIMS.

  3. CLAIMS: “Claims” subject to this section include any dispute or claim relating in any way to the Websites, any dealings with us and our customer service agents, any representations made by us, and/or your use of our Websites (including without limitation claims relating to the breach of the Terms of Use, Privacy Policy or the unauthorized disclosure of personally identifiable information. Claims are subject to arbitration whether they are based in contract, tort, federal or state statute, constitution, regulation, or any other legal theory or whether they seek legal or equitable remedies. Claims also include any dispute or claim you assert against Tactive Gear Solutions, Tactive Gear Solutions’s employees, agents, successors, subsidiaries, affiliates, and assigns. This also includes any dispute or claim that arose before you accepted these Terms of Use, regardless of whether prior versions of the Terms of Use required arbitration.

  4. CLAIMS NOT COVERED BY ARBITRATION: Claims filed by you or by us in small claims court are not subject to arbitration so long as the dispute remains in such court and advances only on an individual claim for relief.

  5. ARBITRATION: Unless you and we agree otherwise in writing, arbitration shall be administered before a single arbitrator administered by AAA and conducted in accordance with its rules and procedures in effect at the time of filing of the arbitration. However, just as a court would, the arbitrator or arbitrators must honor the terms and limitations in these Terms of Use, and can award damages and relief (including any reasonable attorneys’ fees) authorized by law and/or the AAA Rules. The arbitration decision and award is final and binding, and judgment on the award may be entered in any court of competent jurisdiction. There is no judge or jury in arbitration and arbitration procedures are simpler and more limited than rules applicable in court. For example, rights to the prehearing exchange of information and other discovery, as well as appeal rights, are more limited than were you to sue in court.

  6. YOU AGREE THAT, BY ENTERING INTO THIS AGREEMENT, YOU AND TACTIVE GEAR SOLUTIONS ARE EACH WAIVING THE RIGHT TO SUE IN COURT, INCLUDING RIGHTS TO RECEIVE A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION LAWSUIT, CLASS-WIDE ARBITRATION, PRIVATE ATTORNEY-GENERAL ACTION, OR ANY OTHER REPRESENTATIVE PROCEEDING.

  7. ANY ARBITRATION SHALL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED OR REPRESENTATIVE CAPACITY. THIS AGREEMENT DOES NOT ALLOW FOR CLASS ARBITRATIONS EVEN IF THE PROCEDURES OR RULES OF JAMS WOULD. RATHER, YOU AND WE ARE ONLY ENTITLED TO PURSUE ARBITRATION ON AN INDIVIDUAL, BILATERAL BASIS. FURTHER, AND UNLESS YOU AND TACTIVE GEAR SOLUTIONS AGREE OTHERWISE IN WRITING, THE ARBITRATOR(S) MAY NOT CONSOLIDATE MORE THAN ONE INDIVIDUAL PARTY’S CLAIMS WITH ANY OTHER PARTY’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR COLLECTIVE PROCEEDING. THE ARBITRATOR’S DECISION OR AWARD IN ONE PERSON’S CASE CAN ONLY IMPACT THE PERSON BROUGHT THE CLAIM, NOT OTHER TACTIVE GEAR SOLUTIONS CUSTOMERS, AND CANNOT BE USED TO DECIDE OTHER DISPUTES WITH OTHER CUSTOMERS.
    Payment of all filing, administration and arbitrator fees will be governed by the JAMS Rules. Arbitration under this agreement shall be held in the United States county where you live or work, California, or any other location we mutually agree to, subject to California law. The arbitration may award on an individual basis the same damages and relief as a court (including injunctive relief). Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.
    If any part of the agreement to arbitrate in this section is found unenforceable, the unenforceable term will be severed and the remaining arbitration terms will be enforced (but in no case will there be a class, representative or private attorney general arbitration). If any of the class action restrictions are ever deemed illegal or unenforceable, the illegally deemed or unenforceable restriction(s) shall be severed from this arbitration provision, and such class action shall be exempted from this arbitration provision and brought in court. This arbitration provision may be enforced in any court of competent jurisdiction.

  8. CONFIDENTIALITY: The hearing and any information and materials obtained during the Dispute-Resolution or Arbitration process will be kept confidential, except to the extent applicable law does not allow confidentiality or to the extent necessary (despite cooperation by all parties to maximize confidentiality) to ask a court to enforce or vacate an award.

  9. ATTORNEY'S FEES: The parties to the arbitration shall each bear their own attorneys’ fees an costs and any other fees and costs that are not unique to arbitration, unless the arbitrator issues an award, where permitted by law, which includes reasonably fees and costs to the prevailing party. Further, an arbitrator had authority to award fees and costs to a non-filing party if the arbitration claim is determined by the arbitrator to be frivolous, brought not in good faith or otherwise a vexatious or false claim.

  10. PUBLIC INJUNCTIVE RELIEF WAIVER: Neither you nor we will have the right to seek public injunctive relief as a remedy for any Claim against one another in arbitration, if such a waiver is permitted by the FAA. If such a waiver is deemed unenforceable, you and we agree that the Public Injunctive Relief claim shall be severed from any other Claims and/or remedies you have. The Public Injunctive Relief claim must be adjudicate by a court after all your other Claims to be decided in arbitration under this Section are resolved in arbitration.

Information Collection, Use and Sharing

Your Access and Control of Your Information

Information Collection, Use and Sharing

Terms of Use

Terms of Sale

Privacy Policy

Last Updated: February 23, 2025

 

Our Commitment to Privacy

Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online and offline information practices and the choices you can make about the way your information is collected and used (collectively, the “Policy”). To make this Policy easy to find, we make it available on our homepage and at every point where personal information might be requested. Throughout this Policy, “we”, “us”, and “our” refers to Tactive Gear Solutions, LLC. and its parents, subsidiaries, and its affiliated entities, and “Website” or “Site” refers to www.tactivegearsolutions.com including mobile versions of those sites.

 

Your Consent
Please review this Policy periodically. You should read this entire Policy before submitting information, including personal information, to us in any form or using our Site. Whenever you submit personal information to us, you consent to the collection, use, disclosure, share, sale, transfer, and storage of that information in accordance with this Policy.

All personal information may be used for the purposes stated in this Policy. We may make full use of all information that is de-identified, aggregated, or otherwise not in personally identifiable form. We may also make full use of all user-generated content you submit to us, in accordance with our Terms of Use.

 

The Information We Collect

We collect personal information using three methods: 1) from you when you choose to voluntarily provide it to us or our affiliates with whom we jointly own certain categories of data; 2) using automated technology, including when you visit our Site or interact with our electronic advertisements or communications; and 3) using third party sources including but not limited to service providers, entities providing data analysis and analytics, social media and social networking websites and other entities. 4) when checking out, you may be asked if you want your credit/debit card information stored. That information may be stored on our affiliated websites servers however, we at Tactive Gear Solutions do not store your card information. 

 

We may collect personal data from customers both online and offline. Online, we may collect information through the Website, an affiliated site (such as a promotional microsite linked to our site), a Tactive Gear Solutions page on a community website (such as Facebook or the like), when you interact with us through email, text messages, or mobile applications, or through similar online avenues. On some pages, you may order products, make requests, submit product reviews, and register to receive materials or information and this information may also be collected.

 

You may also share your information with us in connection with surveys, contests, sweepstakes, or other promotions. Some of this information may be co-owned or jointly controlled with sweepstake sponsors. Where the terms of a sweepstakes or contest include privacy practices that differ from or conflict with this Privacy Policy, the privacy practices of the contest or sweepstakes you entered will control, and will be disclosed in the rules for that promotion. Without limiting the foregoing, your personally-identifiable information may be used by us to contact you for winner notification, prize delivery confirmation or other promotional purposes. Your entry in the contest or sweepstakes may also result in your being added to our mailing/texting lists as well as those of our promotional partners associated with the contest or sweepstakes.

 

Offline, we may collect information through our sales associates at event locations (such as email addresses for the purposes of sending electronic receipts). Our Policy applies to all information collected via any method.

 

Personal Information
The types of personal information collected include personal identifiers, financial and commercial information, and Internet and device information, including, without limitation, your name, address, email address, phone number, and credit/debit card information. We may collect information about your browsing history, search history, purchase behavior, IP address, device type, cellular carrier, location information, and other information regarding your interaction with a particular website, application, or advertisement, including the Website, when and after you use the Website.

 

On some pages, you may submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient’s address. In this circumstance, the types of personal information collected relating to the recipient include their name, shipping address, and phone number.
We may combine information you give us with other information from Tactive Gear Solutions sources or transactions, including without limitation Tactive Gear Solutions Stores, direct mail, catalogs, events, and automatic data collection sources. We may also combine that information with data that is publicly available and/or data from third parties.

 

Automatic Data Collection

Tactive Gear Solutions and its analytics and other service providers use technologies such as cookies, web beacons, tags, scripts and other similar technologies (collectively, “Cookies”) to collect certain information. These technologies are used to help us and our business partners analyze trends, administer the Sites, remember preferences, track users’ movements around the Sites and gather demographic information about our customer base as a whole. Some types of Cookies, like web beacons, allow us or third parties working on our behalf to gauge and enhance the effectiveness of our marketing by allowing us to understand whether users follow links in our e-mails or on our Sites, and by gathering information about other sites users visit before and after visiting our Sites. Certain other Cookies are used to store preferences on a user's computer or mobile device, or display content based upon what a user viewed on the Site to personalize their visit. Currently, Tactive Gear Solutions employs cookies and tracking technologies on its Sites, including the following:

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  • Essential Cookies: These cookies enable you to move around the Sites and to use their features. Without these absolutely necessary cookies, certain aspects of the Sites would not work. No information about your browsing habits is gathered by these cookies.

  • Server-side Cookies: Our website utilizes server-side cookies to enhance your browsing experience and provide you with personalized features. Server-side cookies are set and managed by our server and are stored on your device's web browser. These cookies help us remember your preferences, login details, and other stateful information that makes your interaction with our website more convenient and efficient. Depending on their purpose, server-side cookies can either be persistent or temporary. Persistent cookies have a set expiration date and remain on your device even after you close your browser, allowing us to remember your settings for future visits. Temporary cookies, also known as session cookies, are automatically deleted when you close your browser, ensuring your session data is only available for the duration of your visit.

  • Session Cookies: We employ session cookies to manage and maintain user sessions on our website. Session cookies allow us to keep track of your activities during a single browsing session, such as keeping you logged in as you navigate through different pages. This ensures a seamless and continuous experience while you explore our website. Session cookies are essential for secure and efficient user authentication and session management, providing you with a smooth and secure browsing experience.

  • Functional: (Personalization) Cookies These cookies remember how you like to use the Sites and help to personalize them accordingly. These cookies do not collect personally identifiable information or track your browsing habits, but they do help us serve you with ads.

  • Analytics Cookies These cookies collect information about your use of the Sites, and enable us to improve the way they work. For example, analytics cookies show us the most frequently visited pages on the Sites, help us record any difficulties you have with the Sites, and show us whether our advertising is effective or not. This allows us to see the overall patterns of usage on the Sites, rather than the use of a single person. Some of the analytics cookies we use may be operated by third parties.

  • Other Cookies: e.g., Social Media Cookies Some of the cookies are set on social media Sites that are operated by third parties, such as Twitter, Pinterest, Facebook or TurnTo. Third parties, such as advertising networks and providers of external services like web traffic analysis services, may also use cookies and other tracking technologies while you are using the Sites to collect information. We do not control these third parties or their use of cookies, and the information collected by such third parties is not covered by this privacy statement. Please check the websites of those third parties for details on how they use cookies and what your rights are.

 

Because technology is constantly changing, however, we may change the types of Cookies that are used with the Sites from time to time. We will update this Policy in accordance with applicable law and if we materially change the manner in which we collect information.

To find more information about cookies and for instructions on how to disable them please visit allaboutcookies.org or visit the help section of your browser. Most browsers are initially set to allow cookies, but also offer the option to restrict cookies or warn you of their use. By disabling cookies, you won’t be able to enjoy the convenience provided by our customization.
We may also use technologies to collect information about your online activities over time and across third party websites or other online services (e.g., behavioral tracking). Because there are not yet common industry-accepted “do-not-track” standards and systems, our Website does not respond to “do-not-track” signals.

 

The Way We Use Information

We use the information you provide (about you or someone else) when placing an order to ship the product and to confirm delivery, to improve your shopping experience, help target or suggest products for you, and/or to help analyze and improve our Website’s overall performance.

 

If you contact us, we retain copies of your email correspondence and use return email addresses to answer the email received. Such addresses are not used for any other purpose and are not shared with outside parties.

 

We may post a product review or other content (including social media posts associated with hashtags related to Tactive Gear Solutions) that you submit, although we reserve the right to not post such content if we, in our sole discretion, deem the content inappropriate. See our Terms of Use for more information.

 

Email/Text Marketing

We will occasionally send out promotional emails to our previous purchasers relating to sweepstakes and catalog and email signups. You automatically opt-in to receive emails from us by providing an email address during checkout when you purchase an item but can unsubscribe there after. If you no longer wish to receive email marketing communications from us, you may opt-out of receiving marketing-related emails by using the unsubscribe method provided in our communications (e.g., by clicking on the “unsubscribe” link in the email to unsubscribe). Please note that unsubscribing from our promotional material will not prevent us from contacting you for other reasons, such as responses to customer service inquiries, or information about a community or plan type for which you have expressed interest in.

 

How We Disclose Your Personal Information

Service Providers and Contractors
We will never disclose your personal information with our vendors, subsidiaries, partners, and third-party independent contractors for purposes of: (1) performing functions on behalf of us, such as processing credit card transactions; (2) providing you with product offers, marketing or promotional materials through phone, text, or electronic and/or postal mail; and (3) tracking information generated through our Website or social media sites. Our vendors, partners and third-party independent contractors are obligated contractually not to use or share your personal information for unauthorized purposes.

 

Outside Parties
We do not disclose Personal Information to third parties we work with who help us gather information from you and communicate with you including entities that provide sweepstakes/contests sponsorship, social media companies, companies providing data analytics, targeted advertising, or online behavioral marketing services. However, we may share product reviews that you submit with our authorized dealers solely for informational and promotional purposes. If our information practices change at some time in the future we will post the policy changes to our Website. If you are concerned about how your information is used, you should check back at our Website periodically.

 

Legal Obligations
We will disclose personal information to outside parties (including, without limitation, governmental agencies) if required to do so by law, regulation or court order; to respond to governmental and/or law enforcement requests; to identify, contact or bring legal action against someone who may be causing injury to or interfering with our (or others’) rights or property; to support any actual or threatened claim, defense or declaration in a case or before any jurisdictional and/or administrative authority, arbitration or mediation panel; to enforce the Terms of Use of our Website; to prevent imminent physical harm; in the event that we find that your actions on our Website violate any laws, our Terms of Use, or any of our usage guidelines for specific products or services; or in connection with disciplinary actions/investigations.

 

Sale or Corporate Restructuring
If we decide to sell our website, we may disclose Personal Information to third parties in connection with the sale, assignment or other transfer of the business of our website or the sale, assignment, merger, reorganization or other transfer of our brand or company, provided that the third party agrees to adhere to the terms of this Policy.
Finally, we never use or share the personal information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

 

Third-Party Hosting

We contract with WIX.com host our website but maintain our website internally. Therefore, any information you submit, including personal information, will be placed and stored on a computer server maintained by our company which has security features and strict policy guidelines to safeguard the privacy of your personal information from unauthorized access or improper use.

Third-Party Advertising and Analytics Disclaimers.

 

We and/or third parties including advertising companies, social networking sites, and service providers on our behalf, use cookies, web beacons and other similar technology, to collect information for the purposes described in this Policy including advertising, analytics, online behavioral marketing, monitoring performance and improvement of our online services (traffic, errors, page load time, popular pages, etc.).

 

You can opt out of remarketing and targeting advertising as follows:

  • Google Analytics and Facebook Pixel: We use Google Analytics and Facebook Pixel to understand how our website, services, and products perform, how you use them, and to serve you with ads on third-party websites and social networking sites like Facebook. To learn more about how Google processes your data, please visit: https://www.google.com/policies/privacy/. To opt out of Google Analytics, please install the Google Analytics Opt-out Browser Add-on by visiting: https://tools.google.com/dlpage/gaoptout. To learn more about how Facebook uses your data, please visit: https://www.facebook.com/policy.php

  • Mouseflow: This website uses Mouseflow: a website analytics tool that provides session replay, heatmaps, funnels, form analytics, feedback campaigns, and similar features/functionality. Mouseflow may record your clicks, mouse movements, scrolling, form fills (keystrokes) in non-excluded fields, pages visited and content, time on site, browser, operating system, device type (desktop/tablet/phone), screen resolution, visitor type (first time/returning), referrer, anonymized IP address, location (city/country), language, and similar meta data. Mouseflow does not collect any information on pages where it is not installed, nor does it track or collect information outside your web browser. If you'd like to opt-out, you can do so here.
    If you'd like to obtain a copy of your data, make a correction, or have it erased, please contact us first or, as a secondary option, contact Mouseflow at privacy@mouseflow.com. For more information, see Mouseflow’s Privacy Policy.
    For more information on Mouseflow and GDPR, click here.
    For more information on Mouseflow and CCPA, click here.

  • Digital Advertising Alliance: You can also opt out from companies like Google, Facebook and other participating companies through the Digital Advertising Alliance in the USA: http://www.aboutads.info/choices/. You can also opt out of participating companies from the European Interactive Digital Advertising Alliance in Europe: http://www.youronlinechoices.eu/, or opt out using your mobile device settings.

 

Retention of Data

We will retain your personal information (collected through offline and online methods) for as long as it is necessary for the purposes described in this Policy. We will also retain and use your personal information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Intended Audience of Website; COPPA Compliance

 

We are in compliance with the requirements of the Children’s Online Privacy Protection Act (“COPPA”). We do not knowingly collect information from minors in the United States or elsewhere with or without the consent of their parents or guardians. Children (under the age of 18) are not eligible to use the Website unsupervised, and we ask that children do not submit any personal information to us. If you are not 18 or older, you should not visit or use our Website or social media accounts. If you become aware that a minor has provided us with personal information without appropriate consent, then please contact us using the details below so that we can take the appropriate steps in accordance with our legal obligations and this Policy.

 

Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place and maintain appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect.

The transmission of information via the Internet is not completely secure. Although we strive to protect your personal information in accordance with this Policy, we will not be liable for disclosure of personal information obtained due to errors in transmission or security breaches.

 

External Links

We may make available third party applications through our Website and social media applications for your use. Links to such applications, any other websites included in this Site or links on our social media accounts operate with privacy policies beyond our control. Unless otherwise indicated, once you have left our Site or our social media account, all use of information you provide is governed by the privacy policy of the other website’s or social media account’s operators. We are not responsible for any transactions that occur between you and a third-party website or social media account.

 

Governing Law

This Policy and our privacy practices will be subject exclusively to the laws of the State of California, United States of America. We make no representation that this Policy and its practices comply with the laws of any other jurisdiction.

 

International Users and Data Transfers

The data we collect or process from the Website will be stored in the United States of America. As such, we take considerable measures to comply with the legal requirements and safeguards set forth by the General Data Protection Regulation (“GDPR”) and other applicable legal requirements required for cross-border collection, use, and retention of personal information from the European Economic Area (“EEA”), Switzerland, or the United Kingdom. If you are located in the EEA, Switzerland, or United Kingdom, please refer to the Region-Specific Data Privacy Terms

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Purchases made through our website by customers with shipping locations outside of the United States will not be allowed or fulfilled. They will immediately be cancelled and any payment returned within 7-20 days depending on what financial institution you, the purchaser use.

 

How to Contact Us:

Should you have other questions or concerns about this Policy, please email us at sales@tactivegearsolutions.com

 

Changes to This Policy:

We reserve the right to modify the terms of this Policy at any time and in our sole discretion, by posting the revised Policy on this page. We recommend that you check this page for updates when you visit our Website to ensure you are aware of and understand our current Policy. If we make a material change to this Policy regarding how we use or collect your personal data, we may post a notice to this page or send an email describing the changes. YOUR CONTINUED USE OF OUR WEBSITE FOLLOWING OUR POSTING OF A CHANGE NOTICE WILL CONSTITUTE BINDING ACCEPTANCE OF THOSE CHANGES.

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